Frequently Asked Questions

What is your return policy?

babette.ca is committed to making sure you are happy.  

non-physical Items + services are FINAL SALE + samples = NON-REFUNDABLE

Refunds and exchanges are not anticipated as I work hard to exceed customer expectations. However, should you want to exchange or return an item you've received for any reason, the request will be honoured for items in their original undamaged condition.  request can be made up to 10 days after the purchase is delivered, less shipping.

To initiate a return or exchange please email the shop: 

Lastly, if you have any further questions regarding anything please don't hesitate to contact the shop:  

Thanks again for shopping with babette.ca

Cancellation of services:

you can cancel or reschedule your session up to 48 hours prior to your appointment and receive a full refund. 

Missed sessions or late cancellations (<48 hours before session)  are subject to a charge in the amount of 75% of original cost.


What is your Shipping Policy

Shipment processing time

in stock are processed and shipped within 2-3 business days.

made to order + custom orders can take up to 3 weeks to be processed and shipped.

orders are not shipped or delivered on weekends or holidays.

Shipping methods, rates & delivery estimates (DOMESTIC)

all shipments domestic shipments are made via CanadaPost.  shipping charges are a flat fee of $15.

domestic delivery times can range from 2-7 days within Canada. If there will be a significant delay in shipment of your order, you will be notified via email.

International shipping policy

we ship internationally via CanadaPost.  shipping charges for international orders are a flat fee of $20

delivery times can range from 7-15 days. if there will be a significant delay in shipment of your order, we will contact you via email.

Damages

babette.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


Can I change my order

As soon as we get your order, we begin work on processing it. if it is a custom order, we will have made agreed upon changes before the order is made. once confirmed your order is finalized and cannot be changed.


Custom Order Guidelines

Custom orders (both knit + leather) can be requested by sending an email to custom@babette.ca and once the final design is confirmed, processing time can take up to 3 weeks. Each item is made with intention and love!